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I'm experiencing loading issues with my study aid. What should I do?

Tell the user to follow these steps: 1. Make sure you’re using NCBE Study Aid Portal on Safari, Google Chrome, Firefox, or Internet Explorer (versions 10 and above only). 2. If the problem persists, click on the person icon in the upper-right-hand corner. ![][1] 3. Select “Help” from the drop-down list, and click …

My progress displays differently on different devices. What should I do?

Tell the user to follow these steps: 1. Check the sync indicator on all devices. If you see an exclamation point on any device, force it to sync and check to see if progress is now consistent across all devices. 2. If each device displays that it's been synced, but they still display different amounts of progress, g…

I'm experiencing loading issues with my course. What should I do?

Tell the user to follow these steps: 1. Make sure you’re using C2 Education on Safari, Google Chrome, Firefox, or Internet Explorer (versions 10 and above only). 2. If the problem persists, click on the person icon in the upper-right-hand corner. ![][1] 3. Select “Help” from the drop-down list, and click the link …

My progress displays differently on different devices. What should I do?

1. Check the sync indicator on all devices. If you see an exclamation point on any device, force it to sync and check to see if progress is now consistent across all devices. 2. If each device displays that it's been synced, but they still display different amounts of progress, go to the device which displays the mos…

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