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BenchPrep will be hosting internal, company-wide strategy and training workshops from Tuesday, April 16th through Thursday, April 18th. Please note that support will continue to monitor and handle critical support items, but responses to tickets and inquiries may be delayed.

Learner Helpdesk Support

Welcome to the BenchPrep Support Center!

We're here to help! Find articles and advice for getting the most out of BenchPrep and BenchPrep HR.

Use our Knowledge Base to find answers to the most common questions.
Contact us through our Support form (recommended for quickest response!).
Contact us through email - [email protected] (We're online M-F 9am-5pm CT).
Contact us by phone - 1-855-236-2477.

Welcome to the BenchPrep Support Center!

We're here to help! Find articles and advice for getting the most out of BenchPrep and BenchPrep HR.

Top Articles

When should I start studying for the PHR, SPHR, & APHR?

How long will I have access to the BenchPrep HR Learning System?

I just bought a course. How do I access it?

Can I use the desktop app instead of the mobile app on a mobile device?

What is the Adaptive Study Plan?

Will BenchPrepHR help me prepare for the SHRM-CP and SHRM-SCP certification exams?

How do I request a refund?

How do I access the mobile app?

How do I turn on/off automatic answer review after practice questions?

How do I access games in the mobile app?

Do I ever need to save my progress?

I’m experiencing loading issues with my course on my desktop. What should I do?

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BenchPrep General Support

BenchPrep Mobile App Support

BenchPrep Web App Support

BenchPrepHR Support