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Showing articles from troubleshooting tag

I'm experiencing loading issues with my study aid. What should I do?

Tell the user to follow these steps: 1. Make sure you’re using NCBE Study Aid Portal on Safari, Google Chrome, Firefox, or Internet Explorer (versions 10 and above only). 2. If the problem persists, click on the person icon in the upper-right-hand corner. ![][1] 3. Select “Help” from the drop-down list, and click …

My study aid progress displays differently on different devices. What should I do?

Tell the user to follow these steps: 1. Check the sync indicator on all devices. If you see an exclamation point on any device, force it to sync and check to see if progress is now consistent across all devices. 2. If each device displays that it's been synced, but they still display different amounts of progress, g…

I think I found a mistake in my study aid. What should I do?

Tell the user to follow these steps: 1. Make sure you're using the web app. You cannot currently report errors on a mobile device. 2. Under each question, there is a small, grey link that reads "Report Content Errors." This link ONLY appears in review mode - you cannot report errors while taking a test, answering pr…

My course isn't showing up on my mobile device. What should I do?

Tell the user to follow these steps: 1. Close your browser completely. The process is different on all devices, but for example, on a Samsung Galaxy S4, hold your home button until this screen appears: ![][1] 2. Tap the X button on the far right side of the screen to close your browser. 3. Reopen your browser. If …

My course progress displays differently on different devices. What should I do?

Tell the user to follow these steps: 1. Check the sync indicator on all devices. If you see an exclamation point on any device, force it to sync and check to see if progress is now consistent across all devices. 2. If each device displays that it's been synced, but they still display different amounts of progress, g…

I think I found a mistake in my course. What should I do?

Tell the user to follow these steps: 1. Make sure you're using the web app. You cannot currently report errors on a mobile device. 2. Under each question, there is a small, grey link that reads "Report Content Errors." Click on this link to pull up a small error reporting form. ![][1] 3. Fill out the form, includ…

I'm experiencing loading issues with my course in the web app. What should I do?

Tell the user to follow these steps: 1. Make sure you’re using BenchPrep on Safari, Google Chrome, or Firefox. Internet Explorer does support our app, but it performs best on Chrome and Firefox. 2. If the problem persists, click on the person icon in the upper-right-hand corner. ![][1] 3. Select “Help” from the dr…

I'm experiencing loading issues with my course. What should I do?

Tell the user to follow these steps: 1. Make sure you’re using C2 Education on Safari, Google Chrome, Firefox, or Internet Explorer (versions 10 and above only). 2. If the problem persists, click on the person icon in the upper-right-hand corner. ![][1] 3. Select “Help” from the drop-down list, and click the link …

My course isn’t showing up on my mobile device. What do I do?

1. Close the app completely. This process is different on all devices, but for example, on a Samsung Galaxy S4, hold your home button until this screen appears: ![][1] 2. Tap the X button on the far right side to close the app. 3. Reopen the app. If your course still doesn’t show up, uninstall the app and reinstall…

I’m experiencing loading issues with my course on my desktop. What should I do?

1. Make sure you’re using BenchPrep on Safari, Google Chrome, Firefox, or Internet Explorer (versions 9 and above only). 2. If the problem persists, click on the person icon in the upper-right-hand corner. ![][1] 3. Select “Help” from the drop-down list, and click the link provided under “A portion of my course is …

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