Will I receive any print materials with my BenchPrep course?
All BenchPrep courses are completely digital, meaning there are no print materials nor printable materials included with your purchase. Core BenchPrep features like our flashcards, tests, and lessons are all optimized for your laptop, tablet, and phone! You do not need supplementary materials to complete your BenchPr…
I purchased 12 months of access to my course. How do I extend my subscription?
Life happens! If you need more time to use your course, email [[email protected]][1] the email address attached to your account, the course subscription you'd like to extend, and the date you'd like your course subscription to end. [1]: mailto:[email protected]
I’m done with my course. What should I do?
Congratulations! If you purchased 12-month access or lifetime access to your course, sit back and relax - everything’s taken care of. If you purchased a month-by-month subscription (in other words, if you paid a certain fee per month to access your course), make sure you cancel your subscription. Even if you stop acc…
I think I found a mistake in my course. What should I do?
1. Make sure you're using the Web App. 2. Under practice questions and lessons, there is a small, grey “Report Content Errors” link. Click the link to pull up an error reporting form. ![][1] 3. Fill out the form, including the type of error you’ve found, and any additional details we should know. ![][2] ![][3] 4…
How do I reset my password?
1. Visit [https://www.benchprep.com/login][1]. ![][2] 2. Click “Reset Password” at the bottom of the page. 3. At the next page, enter the email address associated with your BenchPrep account into the field and click the “Reset Password” button. ![][3] 4. You will receive an email with a link and instructions to f…
How do I request a refund?
If you're not satisfied with your course, you can receive a full refund within seven days of your purchase. If you would like a refund, email your request to [[email protected]][1]. Please include the email address you use to log in to your BenchPrep account so our Support Team can ensure the right user receives …
I just bought a course. How do I access it?
1. If you're using the BenchPrep HR Learning System (Either the PHR/SPHR Certification Exam Prep or aPHR Certification Exam Prep courses), log in at [https://benchprephr.com/login][1]. Otherwise, log in to BenchPrep at [https://benchprep.com/login][2]. 2. You should automatically be directed to your course. If you ar…
