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BenchPrep will be hosting internal, company-wide strategy and training workshops from Tuesday, April 16th through Thursday, April 18th. Please note that support will continue to monitor and handle critical support items, but responses to tickets and inquiries may be delayed.
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Showing articles from general tag

Will I receive any print materials with my BenchPrep course?

All BenchPrep courses are completely digital, meaning there are no print materials nor printable materials included with your purchase. Core BenchPrep features like our flashcards, tests, and lessons are all optimized for your laptop, tablet, and phone! You do not need supplementary materials to complete your BenchPr…

I think I found a mistake in my course. What should I do?

1. Make sure you're using the Web App. 2. Under practice questions and lessons, there is a small, grey “Report Content Errors” link. Click the link to pull up an error reporting form. ![][1] 3. Fill out the form, including the type of error you’ve found, and any additional details we should know. ![][2] ![][3] 4…

How do I reset my password?

1. Visit [https://www.benchprep.com/login][1]. ![][2] 2. Click “Reset Password” at the bottom of the page. 3. At the next page, enter the email address associated with your BenchPrep account into the field and click the “Reset Password” button. ![][3] 4. You will receive an email with a link and instructions to f…

How do I request a refund?

**Standard refund policy** _If you're not satisfied with your course, you can receive a full refund within seven days of your purchase. To request a refund, email your request to [email protected]. Please include the email address you use to log in to your BenchPrep account so our Support Team can ensure the rig…

I just bought a course. How do I access it?

1. If you're using the BenchPrep HR Learning System (Either the PHR/SPHR Certification Exam Prep or aPHR Certification Exam Prep courses), log in at [https://benchprephr.com/login][1]. Otherwise, log in to BenchPrep at [https://benchprep.com/login][2]. 2. You should automatically be directed to your course. If you ar…

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