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How do I guarantee my firewall will not block the NCBE Study Aid Portal?

Tell the client to follow these steps: 1. Whitelist the following domains: * ncbe.benchprep.com * amazonaws.com * benchprep.com * cloudfront.net * google-analytics.com * googlecode.com * mathjax.org 2. If the course the client is using includes YouTube videos, they should also whitelist youtu.be and y…

Where do I find the BenchPrep status page?

The BenchPrep status page is located at [status.benchprep.com][1]. This page provides the current status of all NCBE Study Aid Portal sites. It also includes a record of past incidents, maintenance, and basic information about the site's health. [1]: http://status.benchprep.com/

Where do I find the BenchPrep status page?

The BenchPrep status page is located at [status.benchprep.com][1]. This page provides the current status of all C2 Education sites. It also includes a record of past incidents, maintenance, and basic information about the site's health. [1]: http://status.benchprep.com/

How do I guarantee my firewall will not block C2 Education Education?

Follow these steps: 1. Whitelist the following domains: * etesting.c2educate.com * amazonaws.com * benchprep.com * cloudfront.net * google-analytics.com * googlecode.com * mathjax.org 2. If the course includes YouTube videos, you should also whitelist youtu.be and youtube.com.

What response times can we expect from BenchPrep for C2 Education Support Center tickets?

Response times depend on the priority level of your ticket. Below is each priority level, the response times for tickets in that level, and how you should contact BenchPrep during and after business hours: **Priority 1:** Major issue affecting majority of users (ex. Website is down) Submit a ticket through the Suppo…

Will I receive any print materials with my BenchPrep course?

All BenchPrep courses are completely digital, meaning there are no print materials nor printable materials included with your purchase. Core BenchPrep features like our flashcards, tests, and lessons are all optimized for your laptop, tablet, and phone! You do not need supplementary materials to complete your BenchPr…

I purchased 12 months of access to my course. How do I extend my subscription?

Life happens! If you need more time to use your course, email [[email protected]][1] the email address attached to your account, the course subscription you'd like to extend, and the date you'd like your course subscription to end. [1]: mailto:[email protected]

I’m done with my course. What should I do?

Congratulations! If you purchased 12-month access or lifetime access to your course, sit back and relax - everything’s taken care of. If you purchased a month-by-month subscription (in other words, if you paid a certain fee per month to access your course), make sure you cancel your subscription. Even if you stop acc…

I think I found a mistake in my course. What should I do?

1. Make sure you're using the Web App. 2. Under practice questions and lessons, there is a small, grey “Report Content Errors” link. Click the link to pull up an error reporting form. ![][1] 3. Fill out the form, including the type of error you’ve found, and any additional details we should know. ![][2] ![][3] 4…

How do I reset my password?

1. Visit [https://www.benchprep.com/login][1]. ![][2] 2. Click “Reset Password” at the bottom of the page. 3. At the next page, enter the email address associated with your BenchPrep account into the field and click the “Reset Password” button. ![][3] 4. You will receive an email with a link and instructions to f…

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