My progress displays differently on different devices. What should I do?
1. Check the sync indicator on all devices. If you see an exclamation point on any device, force it to sync and check to see if progress is now consistent across all devices. 2. If each device displays that it's been synced, but they still display different amounts of progress, go to the device which displays the mos…
I want to reset my entire course and start over. What should I do?
If you'd like to reset more than just your tests and practice questions (confidence levels for lessons and flashcards, for example), reach out to the BenchPrep Support Team at [email protected] or by making a ticket at [http://helpdesk.benchprep.com/new][1]. A reset is permanent, so make sure you're certain this …
How do I change my notification preferences?
1. Inside your course, locate the mail icon in the upper-right-hand corner. ![][1] 2. Click on the mail icon and then click on "Settings." This will take you to the Message & Notification Center, where you can check and uncheck the appropriate boxes to match your preferences. Your selections will save automatically!…
How do I start a private discussion?
1. On the Discussions dashboard, you’ll see a header with toggles for “Public” and “Private.” Click the “Private” toggle. ![][1] 2. Click the “Create Group” button shown below. ![][2] 3. You will be redirected to a page where you can enter a name and description for your discussion and invite other users by search…
I think I found a mistake in my course. What should I do?
1. Make sure you're using the Web App. 2. Under practice questions and lessons, there is a small, grey “Report Content Errors” link. Click the link to pull up an error reporting form. ![][1] 3. Fill out the form, including the type of error you’ve found, and any additional details we should know. ![][2] ![][3] 4…
My math questions and lessons don't display correctly. What should I do?
We use MathML and MathJax to render mathematical content onto our platform (IE - complex equations, fractions, formulas etc). If you cannot see this type of content on our platform please try the following: * Refresh the page to bypass the cache and possibly outdated files * Make sure that you're using a support…
I’m experiencing loading issues with my course on my desktop. What should I do?
1. Make sure you’re using BenchPrep on Safari, Google Chrome, Firefox, or Internet Explorer (versions 9 and above only). 2. If the problem persists, click on the person icon in the upper-right-hand corner. ![][1] 3. Select “Help” from the drop-down list, and click the link provided under “A portion of my course is …
Do I ever need to save my progress?
No - everything saves automatically! You’re good to go. If you want to double check that your progress has saved, you can check the sync indicator in the header of your course. ![][1] If the sync indicator displays a green checkmark, everything has saved. If you see a red exclamation point, some progress hasn't sync…
What is the Adaptive Study Plan?
The Adaptive Study Plan is one of two Study Plans available to BenchPrepHR users. Both the Structured and the Adaptive Study Plans create a customizable schedule based on your study needs, but they do so in different ways. While the Structured Study Plan creates your schedule primarily using your test date, the Adapt…
Can I use the desktop app instead of the mobile app on a mobile device?
It's possible (and easy) to access the desktop version of your BenchPrep course, as opposed to the mobile version available on the BenchPrep Companion app, on a mobile device. The mobile and web apps don't have all the same features, which is where this comes in handy. The Tests module, for example, is not available …
