How do I change my notification preferences?
Tell the user to follow these steps: 1. Locate the mail icon in the upper-right-hand corner. ![][1] 2. Click on the mail icon and then click on "Settings." ![][2] This will take you to the Message & Notification Center where you can check and uncheck the appropriate boxes to match your preferences. Your selection…
I'm experiencing loading issues with my course. What should I do?
Tell the user to follow these steps: 1. Make sure you’re using PrepXL on Safari, Google Chrome, Firefox, or Internet Explorer (versions 10 and above only). 2. If the problem persists, click on the person icon in the upper-right-hand corner. ![][1] 3. Select “Help” from the drop-down list, and click the link provid…
How do I turn on/off automatic answer review after practice questions?
Tell the user to follow these steps: 1. Above the answer selection buttons for each practice question is a “Review Answer” toggle. Toggle it to your desired setting. ![][1] 2. When this is on, you will see an answer and explanation of the answer after you answer each question, and there’s no review between question…
How do I mark my Confidence Level on questions?
Tell the user to follow these steps: 1. Go to either the Practice or Tests section and select a practice question category or specific test. ![][1] 2. On the next page, you'll see a "Review All" link and individual "Review" links next to each question. Click "Review" to jump to a specific question, and click "Revie…
What are the system requirements for PrepXL?
Give the user the following information: To use PrepXL, you'll need a stable internet connection on a device with the ability to run modern browsers easily. Google Chrome is our recommended browser, but Mozilla Firefox, Safari, and Internet Explorer (versions 10 and above) are all compatible as well. To use PrepXL o…
I think I found a mistake in my course. What should I do?
Tell the user to follow these steps: 1. Make sure you're using the web app. You cannot currently report errors on a mobile device. 2. Under each question, there is a small, grey link that reads "Report Content Errors." This link ONLY appears in review mode - you cannot report errors while taking a test, answering pr…
How do I change my test date?
Tell the user to follow these steps: 1. Your test date and a countdown to the date are displayed on the front page of both the Home and Study Plan sections. ![][1] 2. To change the date, click on the small arrow next to the date, which will open a drop-down calendar from which you can select a new test date. ![][2…
How do I view my notes and bookmarks?
Tell the user to follow these steps: 1. In the top header of the Practice and Tests sections, click on “Notes” or “Bookmarks” to view all of the notes and bookmarks associated with that particular section. Here is the process for practice questions: ![][1] ![][2] And here is the flow for tests: ![][3] ![][4] …
How do I reset a test?
Tell the user to follow these steps: 1. To reset all tests, go to the Tests dashboard and click “Reset All Tests” in the right-hand corner. ![][1] 2. To reset an individual test, click on that test and then “Reset Test” in the right-hand corner above the test score. ![][2] [1]: https://hf-files-oregon.s3.amazo…
How do I change my Study Plan?
Tell the user to follow these steps: 1. In the Study Plan section, above the countdown to the test date, you should see “Structured Plan” and “Adaptive Plan.” Every student is automatically placed on the Structured Plan, but can switch to the Adaptive Plan at any time. ![][1] 2. To switch to the Adaptive Plan, clic…
