How do I change features for an individual group?
1. In the “Groups” section, select a group. 2. On the group’s details page, click the “More” dropdown button and select "Manage Features." ![][1] 3. Use the toggles to change individual features. #### ![][2] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2020/04-16/31e772f8-1214-4f67…
How do I make a user an instructor?
1. In the “Users” tab, click on the name of the user you want to edit. 2. On their details page, click the "More" dropdown button and then select the “Assign as instructor” button. Note that this will make this user an instructor, but it does not automatically assign them to a group. ![][1] [1]: https://hf-files…
How do I sort users and search results by name, email address, ID, etc.?
1. You can sort search results in the User Admin, Groups, and Institutions tabs in the same way. For example, in the User Admin tab, use the arrows next to the “ID,” “Name,” and “Email" columns to sort results. ![][1] You can sort these categories in ascending or descending order by using the arrows. ![][2] #### …
How do I change features for an entire institution?
1. In the “Institutions” tab, select an institution. 2. On the institution's details page, click on the "Manage Features" button. ![][1] 3. You will then be able to toggle specific features on/off. ![][2] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2020/04-16/7feb65ee-44c0-4686-a0…
How do I view groups within one institution?
1. In the “Institutions” tab, select an institution. 2. On the institution’s details page, there are red tabs at the bottom of the page for “Groups”, “Institution Admin Users” and "Contracts." Click “Groups” to view all of the institution's groups. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchpre…
How do I search for a specific user?
1. In the “User Admin” tab, click the “Filters” button. This will allow you to search by keywords, role, course, institution, district, or administrative division. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2020/04-16/fb7ae1d7-1524-48e7-a5de-3fbf82d3e157/image.png
How do I view my notes and bookmarks?
Tell the user to follow these steps: 1. In the top header of the Knowledge Checks section, click on “Notes” or “Bookmarks” to view all of the notes and bookmarks associated with that particular section. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2020/04-15/b1d10fcc-b229-4047…
How do I adjust the number of licenses an institution will receive?
1. In the “Institutions” tab, find and select the school you want to edit. 2. On that institution’s details page, select the "Contracts" section. ![][1] 3. Select the contract where you want to add additional seats. This will bring you to the Contracts section. 4. Click on the "Edit" button in the upper right hand…
My course progress displays differently on different devices. What should I do?
Tell the user to follow these steps: 1. Check the sync indicator on all devices. If you see an exclamation point on any device, force it to sync and check to see if progress is now consistent across all devices. 2. If each device displays that it's been synced, but they still display different amounts of progress, g…
How do I add Institutions or Districts to Administrative Divisions?
1. In the “Districts” tab, select a district. Adding a district to an Administrative Division will automatically add every institution within the district to that Administrative Division. ![][1] 2. On the district’s details page, click on the “Edit” button. ![][2] 3. On the next page, you can select an Administrat…
