How do I move users from one contract to another?
1. The institution you’re working with must have an active contract. Once you’ve verified this, go to the Institution Admin dashboard. 2. Go to the "Instructors" tab and click on the “Download Instructors CSV” link at the top of the page. ![][1] 3. Go to the "Learners" tab and click on the “Download Learners CSV” l…
How do I export only a select group of students?
Tell the user to follow these steps: 1. On the Student Reports page, click the “Filter Options” button, and sort students by their course. You can also search a letter or name in the search box. ![][1] ![][2] 2. After gathering the specific group of students you want to export, click the “Export” button and select…
How do I read the CSV I just exported?
Give the user these guidelines: 1. Extend each column (or wrap the text) so that you can read all of the data. ![][1] ![][2] 2. The “last_active” column shows the date each student last accessed the app. 3. “average_progress” shows the percentage of the course they’ve completed. 4. “average_practice_score” shows…
Once in Program Admin view, and CES uploads a CSV of students, under the multiple students option, does a user have access to the course content at that point?
A user has course access after they are uploaded, assigned to a contract, and activated. If the user is uploaded through a CSV uploader, the person performing the upload will be prompted to assign all uploaded users to a contract/courses. If the upload is successful, the uploaded users will then have inactive course a…
What happens if Client Services uploads a user via a CSV, and that user was already in Accelerate for another course content? Does that original course get removed?
Users may have access to multiple courses and multiple contracts at any time. Adding a new course or contract to a user’s account will not revoke their access to other courses. Please note that, if an administrator uploads a CSV in Program A (i.e. Level 3 of the hierarchy) that includes the account information of a u…
How do I read the student CSV I just exported?
Give the user these guidelines: ![][1] 1. Extend each column (or wrap the text) so that you can read all of the data. ![][2] 2. The “last_active” column shows the date each student last accessed the app. 3. “average_progress” shows the percentage of the course they’ve completed. 4. “average_practice_score” shows…
I uploaded users via CSV, but not all of them were added to Richardson Accelerate. What should I do?
1. If the student or instructor’s email is already attached to a Richardson Accelerate account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also make sure all user …
Why did Richardson Accelerate reject my CSV?
1. Make sure that your CSV follows all of the guidelines shown on the "Add Multiple" page in the Program Admin dashboard--passwords should be eight or more characters, you should be using the first three columns, and the email, name, and password headings should all be written in lowercase letters. ![][1] 2. Make su…
How do I use a CSV to create a cohort?
To create a cohort using a CSV follow these instructions: 1. Select "Upload Multiple" from the drop-down list instead of "New Cohort." 2. Create a CSV file in Excel that follows the guidelines shown here. In addition to creating cohorts, you can also use this CSV to upload new students or managers.![][1] 3. Select …
