My learner/instructor forgot their password. How do I reset it?
Tell the user to follow these steps: 1. Once on the Learners page, choose the learner you want to reset the password for. (For Instructors, start on the Instructors page). Click on that user. ![][1] 2. Click the “Edit” button next to the user’s name to bring up a page where you can type in a new password. ![][2] …
How do I find out how much of a Assignment my learner has finished?
Tell the user to follow these steps: 1. In the Assignments section, click on the name of the assignment the learner is assigned to. 2. On that assignment details page, scroll down to the bottom to see each learner's progress for that assignment. ![][1] As an alternative you could also locate a learner through the …
How do I find details on the most missed study questions by my learners?
Tell the user to follow these steps: 1. Go to the “Group Reports” tab. 2. Click on the group that you would like to see. ![][1] 3. Click the Analyze button on the course you would like to see. ![][2] 4. Scroll to the bottom of the page to find a section labeled “Details” with “Learners | Resources| Study Questio…
How can I see individual questions a learner has missed?
Tell the user to follow these steps: 1. To see individual questions a learner has answered correctly or missed, you’ll have to impersonate that learner. 2. Click on a learner's name to go to their details page, and right click the “Impersonate” button to the right of their name. Open the screen in a new tab or incog…
I can’t view my learners most missed exam questions. What should I do?
Tell the user to follow this step: 1. Make sure that the learner has used the course, particularly the section you’re looking to review (lessons or exams). If the learner has not entered the course or used the particular module you want to see statistics for, the Boost Dashboard will display no statistics for them.
How do I view reporting on the practice questions?
Tell the user to follow these steps: 1. Go to the "Learner Reports" tab. 2. Click on the learner that you would like to see. ![][1] 3. Click the Analyze button on the course you would like to see. ![][2] 4. Scroll to the bottom of the page to find a section labeled “Details” with “Learners | Resources| Study Que…
Can I have more than one Assignment at once?
Yes! Tell the user that they can create multiple assignments for their learners, and learners can be enrolled in more than one Assignment at once.
How can I impersonate a learner without logging out of my account?
Tell the user to follow these steps: 1. Make sure you have and can use Google Chrome. If not, it is available on Google as a [free download][1]. 2. Click on a learner's name to go to their details page. 3. Right-click the “Impersonate” button, and select the “Open Link in Incognito Window” option. This will allow y…
