How do I assign the Instructor role within the Institution Admin dashboard?
The instructor role can only be assigned to a user in the Institution Admin dashboard by creating a new instructor. ![][1] If an existing student or institution admin need the instructor role assigned to their account, the role must be assigned through the [Tenant Admin dashboard.][2] [1]: https://hf-files-orego…
What happens if Client Support uploads a user via a CSV, and that user was already in PrepXL for another course content? Does that original course get removed?
Users may have access to multiple courses and multiple contracts at any time. Adding a new course or contract to a user’s account will not revoke their access to other courses. Please note that, if an administrator uploads a CSV in Institution A (i.e. Level 3 of the hierarchy) that includes the account information of…
I uploaded users via CSV, but not all of them were added to PrepXL. What should I do?
1. If the student or instructor’s email is already attached to a PrepXL account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also make sure all user passwords have …
What if I am unable to create a group?
If you are unable to create a group from the institution dashboard, then there must be no active contracts associated with the institution. ![][1] Once an active contract has been created for the institution (via the tenant dashboard), you will have the ability to create groups within the institution. ![][2] [1…
How do I assign an institution admin to an institution?
1. If the user already exists, go to their details page in the Tenant Dashboard and click on the "Edit" button. ![][1] 2. On the next page, scroll down to the "Institution" field. Check the box next to Institution Admin and make sure they're in the correct group, then click on the "Save" button. ![][2] 3. If the u…
What happens if Client Support uploads a user via a CSV, and that user was already in NCBE Study Aid Portal for another study aid content? Does that original study aid get removed?
Users may have access to multiple study aids and multiple contracts at any time. Adding a new study aid or contract to a user’s account will not revoke their access to other study aids. Please note that, if an administrator uploads a CSV in Institution A (i.e. Level 3 of the hierarchy) that includes the account infor…
Why was my CSV rejected?
1. Make sure that your CSV follows all of the guidelines shown on the "Add Multiple" page in the Institution Admin dashboard--passwords should be eight or more characters, you should be using the first three columns, and the email, name, and password headings should all be written in lowercase letters. 2. Make sure y…
How do I assign an institution admin to an institution?
1. If the user already exists, go to their details page in the Tenant Dashboard and click on the "Edit" button. ![][1] 2. On the next page, scroll down to the "Institution" field. Check the box next to Institution Admin and make sure they're in the correct group, then click on the "Save" button. ![][2] 3. If the u…
How do I give existing users access to additional courses/assign new contracts to existing users?
1. If you haven't assigned the new course to a contract yet, create a new contract in the Contracts section of the Tenant Dashboard. ![][1] Fill out the fields for the new contract and select the associated course(s) at the bottom. Please note that when adding an instructor, you may elect for them to not take up a s…
I uploaded users via CSV, but not all of them were added to NCBE Study Aid Portal. What should I do?
1. If the student or instructor’s email is already attached to an NCBE Study Aid Portal account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also make sure all user…
