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Showing articles from access tag

What does a user's access status mean?

**Valid****-** User has logged in, activated their account and can access the course. * Date Added: The date the admin created the account * First Login Date: The date the user first logged in * When the user activates their account, the First Login Date field will populate with the date they logged in. …

I created accounts for my learners/instructors, but they aren’t able to log in. What’s going on?

Tell the user to follow these steps: 1. Check that you have shared with them the correct email and password and that you have assigned them to an active contract. 2. Locate the user either through the "Learners" section or the "Instructors" section. Check the "Access Status" column. * If the status is **"--"**, …

How do I guarantee my firewall will not block my access?

Follow these steps: 1. Whitelist the following domains: * amazonaws.com * benchprep.com * cloudfront.net * google-analytics.com * googlecode.com * mathjax.org 2. If the course includes YouTube videos, you should also whitelist youtu.be and youtube.com.

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