How do I add a contract to an existing institution?
1. In the Tenant Dashboard, go to the Institutions tab. 2. Click on the name of the institution you'd like to add a new contract to. ![][1] 3. On the institution's details page, click on the "New Contract" button in the top right-hand corner. ![][2] 4. Fill out the appropriate information. 1. Name: The name yo…
What is a contract and how do I make a new one/edit an existing one?
1. Contracts have their own tab in the Tenant Dashboard. A contract dictates how many licenses each institution gets and which courses the institution gets access to. You have the ability to make a new contract or edit an existing contract from the Contracts tab. 2. To create a new contract, select the "New Contract"…
How do I adjust the number of licenses an institution will receive?
1. Open up the Tenant Dashboard and find the institution you're working with in the Institutions tab. Click on the institution's name to go to its details page. 2. On this page, you'll see three tabs at the bottom: Groups, Institution Admin Users, and Contracts. Click on the Contracts tab to see this institution's co…
How do I give an existing user access to more courses?
There are two methods an institution admin can use to add one or more new courses to an existing user’s account. The first is to use a **Bulk CSV Upload** (recommended if multiple users need course access), and the second is using the “**Assign Contract**” button in each learner’s individual page (recommended for one-…
I created accounts for my learners/instructors, but they aren’t able to log in. What’s going on?
Tell the user to follow these steps: 1. Check that you have shared with them the correct email and password and that you have assigned them to an active contract. 2. Locate the user either through the "Learners" section or the "Instructors" section. Check the "Access Status" column. * If the status is **"--"**, …
What does a user's access status mean?
**Valid**- User has logged in, activated their account and can access the course. * Date Added: The date the admin created the account * First Login Date: The date the user first logged in * When the user activates their account, the First Login Date field will populate with the date they logged in. * Ex…
How do I add a contract to an existing institution?
1. In the Tenant Dashboard, go to the Institutions tab. 2. Click on the name of the institution you'd like to add a contract to. ![][1] 3. On the institution's details page, click on the "New Contract" button in the top right-hand corner. ![][2] 4. On the next page, fill out all of the requested information about…
