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Showing articles from NCBE tag

How do I deactivate a user?

1. If you want the deactivated user not to show up in the Boost Dashboard, unassign that user from any group they're a member of. This can be done on the Institution Admin dashboard. Make sure to save the group after you unassign the user. 2. Go to the Tenant Dashboard and click on the User Admin tab. Find the user a…

Can I reactivate a deactivated user?

Yes! 1. On the desired user's details page, click on the grey "More" button on the right, then select "Activate" from the drop-down list. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2018/12-05/a337a9eb-d7ef-4b52-9830-84afbc27ddc5/Can%20I%20activate%20a%20deactivated%20user%3F…

What does a user's access status mean?

**Valid****-** User has logged in, activated their account and can access the study aid. * Date Added: The date the admin created the account * First Login Date: The date the user first logged in * When the user activates their account, the First Login Date field will populate with the date they logged in. …

How do I adjust the number of licenses an institution will receive?

1. Open up the Tenant Dashboard and find the institution you're working with in the Institutions tab. Click on the institution's name to go to its details page. 2. On this page, you'll see three tabs at the bottom: Groups, Institution Admin Users, and Contracts. Click on the Contracts tab to see this institution's co…

How do I change features for an entire institution?

1. In the Institutions tab of the Tenant Dashboard, choose an institution. 2. On the institution's details page, click on the "Manage Features" button. ![][1] 3. Use the toggles to turn individual features on and off for this institution only. Please note that some features cannot be controlled on the institution l…

When is the registration email sent?

If the contract’s First Student Activation Date is today or a date in the past, end users will receive a registration email as soon as an administrator creates their account and assigns a contract to that account. If the contract’s First Student Activation Date is in the future, end users assigned to that contract wil…

How can I find out which group(s) a user is part of?

1. Go to the Tenant Dashboard and click into the "User Admin" section. 2. Find the user that you'd like to look up and click on their name. ![][1] 3. On the user's details page, you'll see all of the groups this user is part of and which role (instructor or student) they inhabit in that group. This information is …

How do I add students or instructors to groups?

1. In the Institution Admin dashboard, go to the Groups tab and click on the group you'd like to add users to. ![][1] 2. Below the group name, you'll see a pair of tabs for Students and Instructors. Each tab has a "Manage" button. To add students, click on the "Manage" button under Students; to add instructors, clic…

I'm experiencing loading issues with my study aid. What should I do?

Tell the user to follow these steps: 1. Make sure you’re using NCBE Study Aid Portal on Safari, Google Chrome, Firefox, or Internet Explorer (versions 10 and above only). 2. If the problem persists, click on the person icon in the upper-right-hand corner. ![][1] 3. Select “Help” from the drop-down list, and click …

How do I get to a client’s Institution Admin dashboard from the Tenant dashboard?

1. In the Institutions tab of the Tenant Dashboard, find the institution you need to work on and click on its name. This should take you to the institution’s details page. 2. Click on the “Jump to Institution Admin" link. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2018/12-06…

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