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Showing articles from ascm tag

Can I reactivate a deactivated user?

Yes! 1. On the desired user's details page, click on the grey "More" button on the right, then select "Activate" from the drop-down list. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2020/02-21/9924c2ae-b71c-4e6d-a372-8c3d7f98c1f0/image.png

What to do if a student finishes all the content in their course, but the study plan progress bar isn't filled up and/or doesn't say 100%

This issue can be solved by the user clearing their browser’s local storage. Tell the user to follow these steps: 1. Click on the person icon in the upper right-hand corner. ![][1] 2. Select “Help” from the drop-down list, and click on the link provided under “A portion of my course is not loading, what should I do…

How do I view which students have completed their course?

1. Go to the Boost Dashboard. Once there, go to the "Student Reports" tab. ![][1] 2. If the user is an institution supervisor, the "Student Reports" tab will list every student in the institution. If the user is an instructor, this tab will list only those students in the instructor's groups. The "Avg. Progress" co…

What happens if Client Support uploads a user via a CSV, and that user was already loaded onto the platform with access to another course? Does that original course get removed?

Users may have access to multiple courses and multiple contracts at any time. Adding a new course or contract to a user’s account will not revoke their access to other courses. Please note that, if an administrator uploads a CSV in Institution A (i.e. Level 3 of the hierarchy) that includes the account information of…

How do I sort students by different factors such as progress, name, activity, or average session time?

Click on the small arrows next to the categories shown on the Student Reports page to rearrange the students in ascending or descending order by name, progress, their last date of activity in the app, etc. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2020/02-21/766f421f-1cc5-41…

How can I see individual questions a student has missed?

1. To see individual questions a student has answered correctly or missed, you’ll have to impersonate the student. 2. Click on a student’s name to go to their details page, and click the “Impersonate” button to the right of their name. This will take you inside the course as they see it. ![][1] ![][2] 3. Once you’…

How do I change my notification preferences?

Tell the user to follow these steps: 1. Locate the mail icon in the upper right-hand corner. ![][1] 2. Click on the mail icon and then click on “Settings.” ![][2] 3. This will take you to the Message & Notification Center, where you can check and uncheck the appropriate boxes to match your preferences. Your selec…

How do I add students or instructors to groups?

1. In the Institution Admin dashboard, go to the Groups tab and click on the group you'd like to add users to. ![][1] 2. Below the group name, you'll see a pair of tabs for Students and Instructors. Each tab has a "Manage" button. To add students, click on the "Manage" button under Students; to add instructors, clic…

How do I change features for an entire institution?

1. In the Institutions tab of the Tenant Dashboard, choose an institution. 2. On the institution's details page, click on "Manage Features." ![][1] 3. Use the toggles to turn individual features on or off for this institution only. Please note that some features cannot be controlled on the institution level. The f…

What to do if a student has their course reset, but they're still seeing average practice and test scores in the home section

This issue can be solved by the user clearing their browser’s local storage. Tell the user to follow these steps: 1. Click on the person icon in the upper right-hand corner. 2. Select “Help” from the drop-down list, and click on the link provided under “A portion of my course is not loading, what should I do?” ![][…

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