How do I use the priority system to classify my Helpdesk ticket?
BenchPrep uses a four-tier system to classify and prioritize Helpdesk tickets. Correctly classifying tickets ensures they are answered and handled appropriately. A **Priority 1** issue is a major issue that affects all users. Examples include unexpected site downtime or the studyaids.ncbex.org/login URL returning a 5…
How do I use the priority system to classify my Helpdesk ticket?
BenchPrep uses a four-tier system to classify and prioritize Helpdesk tickets. Correctly classifying tickets ensures they are answered and handled appropriately. A **Priority 1** issue is a major issue that affects all users. Examples include unexpected site downtime or the etesting.c2educate.com/login URL returning …
What response times can we expect from BenchPrep for Support Center tickets?
Response times depend on the priority level of your ticket. Below is each priority level, the response times for tickets in that level, and how you should contact BenchPrep during and after business hours: **Priority 1:** Major issue affecting majority of users (ex. Website is down) Submit a ticket through the Suppo…
