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Showing articles from users tag

I uploaded users via CSV, but not all of them were added to Springer ExamPrepConnect Portal. What should I do?

1. If the student or instructor’s email is already attached to an Springer ExamPrepConnect Portal account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also make sur…

I uploaded users via CSV, but not all of them were added. What should I do?

1. If the student or instructor’s email is already attached to an account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also make sure all user passwords have eight …

How do I reset a user's password?

1. Click on the name of the user whose password you'd like to reset. 2. On the user's details page, select the "Resend email to user" drop-down menu and click on the "Send password reset email" link next to their email address. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2020…

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