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Showing articles from csv tag

I uploaded users via CSV, but not all of them were added to Springer ExamPrepConnect Portal. What should I do?

1. If the student or instructor’s email is already attached to an Springer ExamPrepConnect Portal account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also make sur…

What happens if Client Support uploads a user via a CSV, and that user was already in Springer ExamPrepConnect Portal for another course content? Does that original course get removed?

Users may have access to multiple courses and multiple contracts at any time. Adding a new course or contract to a user’s account will not revoke their access to other courses. Please note that, if an administrator uploads a CSV in Institution A (i.e. Level 3 of the hierarchy) that includes the account information of…

I uploaded users via CSV, but not all of them were added. What should I do?

1. If the student or instructor’s email is already attached to an account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also make sure all user passwords have eight …

What happens if Client Support uploads a user via a CSV, and that user was already loaded onto the platform with access to another course? Does that original course get removed?

Users may have access to multiple courses and multiple contracts at any time. Adding a new course or contract to a user’s account will not revoke their access to other courses. Please note that, if an administrator uploads a CSV in Institution A (i.e. Level 3 of the hierarchy) that includes the account information of…

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