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Showing articles from login tag

I created accounts for my learners/instructors, but they aren’t able to log in. What’s going on?

Tell the user to follow these steps: 1. Check that you have shared with them the correct email and password and that you have assigned them to an active contract. 2. Locate the user either through the "Learners" section or the "Instructors" section. Check the "Access Status" column. * If the status is **"--"**, …

My learner/instructor forgot their password. How do I reset it?

Tell the user to follow these steps: 1. Once on the Learners page, choose the learner you want to reset the password for. (For Instructors, start on the Instructors page). Click on that user. ![][1] 2. Click the “Edit” button next to the user’s name to bring up a page where you can type in a new password. ![][2] …

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