How do I give an existing user access to more courses?
There are two methods a Multi-level User Management admin can use to add one or more new courses to an existing user’s account. The first is to use a bulk CSV upload (recommended if multiple users need course access), and the second is using the “Assign Contract” button in each student’s individual page (recommended f…
How do I view user reviews?
1. Go to the “Courses” tab. Once you have selected your desired course, select the “Reviews” tab. User reviews in full can be found at the bottom of the page. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2018/03-22/2c64bd52-8df9-4f36-81f3-b2d2525381c1/User%20Review.png
Can I reactivate a deactivated user?
Yes! 1. On the desired user's details page, click on the grey "More" button on the right, then select "Activate" from the drop-down list. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2018/03-22/f3470a6b-d6f0-404c-8edf-e192918e3500/Activation.png
What is a contract and how do I make a new one/edit an existing one?
1. Contracts have their own tab in the Tenant Dashboard. A contract dictates how many licenses each institution gets and which courses the institution gets access to. You have the ability to make a new contract or edit an existing contract from the Contracts tab. 2. To create a new contract, select the "New Contract"…
Can I reactivate a deactivated user?
Yes! 1. On the desired user's details page, click on the grey "More" button on the right, then select "Activate" from the drop-down list. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2018/12-05/a337a9eb-d7ef-4b52-9830-84afbc27ddc5/Can%20I%20activate%20a%20deactivated%20user%3F…
How do I assign an institution admin to an institution?
1. If the user already exists, go to their details page in the Tenant Dashboard and click on the "Edit" button. ![][1] 2. On the next page, scroll down to the "Institution" field. Check the box next to Institution Admin and make sure they're in the correct institution, then click on the "Save" button. ![][2] 3. If…
How do I get to a client’s Institution Admin dashboard from the Tenant dashboard?
1. In the Institutions tab of the Tenant Dashboard, find the institution you need to work on and click on its name. This should take you to the institution’s details page. 2. Underneath the Institution's "Exam Reset Limit" you'll find two links. Click on the “Jump to Institution Admin” link. ![][1] [1]: https://…
What is a contract and how do I make a new one/edit an existing one?
1. Contracts have their own tab in the Tenant Dashboard. A contract dictates how many licenses each institution gets and which study aids the institution gets access to. You have the ability to make a new contract or edit an existing contract from the Contracts tab. 2. To create a new contract, select the "New Contra…
How do I use the priority system to classify my Helpdesk ticket?
BenchPrep uses a four-tier system to classify and prioritize Helpdesk tickets. Correctly classifying tickets ensures they are answered and handled appropriately. A **Priority 1** issue is a major issue that affects all users. Examples include unexpected site downtime or the prepxl.oncourselearning.com/login URL retur…
How do I use the priority system to classify my Helpdesk ticket?
BenchPrep uses a four-tier system to classify and prioritize Helpdesk tickets. Correctly classifying tickets ensures they are answered and handled appropriately. A **Priority 1** issue is a major issue that affects all users. Examples include unexpected site downtime or the studyaids.ncbex.org/login URL returning a 5…
