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Articles

folder-icon At what point do SSO users have access to Richardson Accelerate? folder-icon Can I reactivate a deactivated user? folder-icon Can we disable emails at a client level? folder-icon Does a user have access to a course without being assigned to a cohort? folder-icon How can I assign individual names to generated accounts? folder-icon How can I find out which cohort(s) a user is part of? folder-icon How can I move a user from one program to another? folder-icon How can Richardson know if a user with SSO has accessed the course content yet? folder-icon How do I add a contract to an existing program? folder-icon How do I add a new program? folder-icon How do I add programs to divisions or clients? How do I add divisions to clients? folder-icon How do I add set a date for an activation to begin? folder-icon How do I add students or managers to cohorts? folder-icon How do I adjust the number of licenses a program will receive? folder-icon How do I assign a program admin to a program? folder-icon How do I change features for an entire program? folder-icon How do I change features for an individual cohort? folder-icon How do I create a new cohort? folder-icon How do I create a new program admin or program supervisor? folder-icon How do I create new users? folder-icon How do I deactivate a user? folder-icon How do I delete a blank cohort? folder-icon How do I download the graphs included in the Reports tab? folder-icon How do I expire a contract? folder-icon How do I extend a user's access? folder-icon How do I get to a client’s Program Admin dashboard from the Tenant dashboard? folder-icon How do I give existing users access to additional courses/assign new contracts to existing users? folder-icon How do I interpret the graphs in the Reports tab? folder-icon How do I make an already existing user a manager? folder-icon How do I promote/demote a user? folder-icon How do I remove students or managers from a cohort? folder-icon How do I reset a user's password? folder-icon How do I search or filter for a specific user or cohort? folder-icon How do I set up a new client hierarchy? folder-icon How do I set up client branding? folder-icon How do I sort search results by name, email address, ID, etc.? folder-icon How do I use a CSV to create a cohort? folder-icon How do I use the priority system to classify my Helpdesk ticket? folder-icon How do I view cohorts within one program? folder-icon How do I view user reviews? folder-icon How to edit and manage an existing cohort folder-icon How to enable/disable public discussions folder-icon How to enable/disable Top Performers in a course folder-icon How to set up a new client folder-icon How to set up a new program folder-icon If we upload users with a password, will it disable the supporting communications emails (nudge after registration when no activity, nudge after seven consecutive days when no activity)? folder-icon I uploaded users via CSV, but not all of them were added to Richardson Accelerate. What should I do? folder-icon My student is using a generated email address to log in and forgot their password. What should I do? folder-icon Once in Program Admin view, and CES uploads a CSV of students, under the multiple students option, does a user have access to the course content at that point? folder-icon Users with an expired contract are renewing their license for another year! FAQ's folder-icon What are Top Performers and where can I see them? folder-icon What does a user's access status mean? folder-icon What happens if Client Services uploads a user via a CSV, and that user was already in Accelerate for another course content? Does that original course get removed? folder-icon What is a client organization? folder-icon What is a contract and how do I make a new one/edit an existing one? folder-icon When is the registration email sent? folder-icon Why and when do activation links expire? folder-icon Why can't users find their activation emails? folder-icon Why did Richardson Accelerate reject my CSV?
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