Response times depend on the priority level of your ticket. Below is each priority level, the response times for tickets in that level, and how you should contact BenchPrep during and after business hours:
Priority 1: Major issue affecting majority of users (ex. Website is down)
During business hours: Submit a ticket through the Support Center; BP will respond within 15 minutes
After hours: Please call 312-650-5308
Priority 2: Minor issue affecting majority of users (ex. Historical Reports section does not load)
During business hours: Submit a ticket; BP will respond within 1 hour
After hours: Please call 312-650-5308
Priority 3/4: Issue affecting an individual user or a feature question (ex. User's progress did not sync or "How are Strengths & Weaknesses calculated?")
During business hours: Submit a ticket; BP will respond within 24 hours
After hours: Submit a ticket