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Home > AIA Institution Admin Support > My learner/instructor forgot their password. How do I reset it?
My learner/instructor forgot their password. How do I reset it?
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Tell the user to follow these steps: 

 

1. Once on the Learners page, choose the learner you want to reset the password for.  (For Instructors, start on the Instructors page). Click on that user. 

 

 

2. Click the “Edit” button next to the user’s name to bring up a page where you can type in a new password.

 

 

3. Click “Update Learner” or “Update Instructor” to save the new password. You should see a green header that says “Learner/Instructor successfully updated.”

 

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