Tell the user to follow these steps:
1. Make sure you have and can use Google Chrome. If not, it is available on Google as a free download.
2. Click on a learner's name to go to their details page.
3. Right-click the “Impersonate” button, and select the “Open Link in Incognito Window” option. This will allow you to view a learner's account without logging out of your own account at the same time.