Tell the user to follow this step:

1. Make sure that the student has used the course, particularly the section you’re looking to review (Practice questions, practice exams, lessons, etc.). If the student has not entered the course or used the particular module you want to see statistics for, the Reports dashboard will display no statistics for them.
2. If you find that the student has used the course and section sufficiently enough to generate data, contact [email protected] or [email protected]