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BenchPrep Support Center
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Welcome to the BenchPrep Support Center!
We're here to help! Find articles and advice for getting the most out of BenchPrep and BenchPrep HR.
Use our
Knowledge Base
to find answers to the most common questions.
Contact us through our
Support form
(recommended for quickest response!).
Contact us through email -
support@benchprep.com
(We're online M-F 9am-5pm CT).
Contact us by phone - 1-855-236-2477.
TOP ARTICLES
When should I start studying for the PHR, SPHR, & APHR?
How do I redeem my Groupon for a course?
How long will I have access to the BenchPrep HR Learning System?
Can I use the desktop app instead of the mobile app on a mobile device?
I just bought a course. How do I access it?
What is the Adaptive Study Plan?
Will BenchPrepHR help me prepare for the SHRM-CP and SHRM-SCP certification exams?
How do I access the mobile app?
How do I request a refund?
How do I turn on/off automatic answer review after practice questions?
SECTIONS
Browse all
BenchPrep General Support
(9)
How do I redeem my Groupon for a course?
How do I reset my password?
I have a voucher for a course, but it’s not a Groupon. How do I redeem it?
I just bought a course. How do I access it?
BenchPrep Mobile App Support
(17)
Can I use the desktop app instead of the mobile app on a mobile device?
How do I access games in the mobile app?
How do I access public and custom flashcard sets on the mobile app?
How do I access the mobile app?
BenchPrep Web App Support
(7)
Do I ever need to save my progress?
How do I change my notification preferences?
How do I start a private discussion?
I’m experiencing loading issues with my course on my desktop. What should I do?
BenchPrepHR Support
(6)
How do I request a refund?
How long will I have access to the BenchPrep HR Learning System?
My company will reimburse me for purchasing BenchPrepHR. Can I receive an itemized receipt?
What is the Adaptive Study Plan?