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What happens if Client Support uploads a user via a CSV, and that user was already in NCBE Study Aid Portal for another study aid content? Does that original study aid get removed?

Users may have access to multiple study aids and multiple contracts at any time. Adding a new study aid or contract to a user’s account will not revoke their access to other study aids. Please note that, if an administrator uploads a CSV in Institution A (i.e. Level 3 of the hierarchy) that includes the account infor…

How do I export only a select group of students?

1. Open the Boost Dashboard. On the Student Reports page, use the search bar to sort students by name, email, or other factors. ![][1] 2. After gathering the specific group of students you want to export, click on the “Export” button and select “Export Current Page.” This will export only the data for those students…

How do I reset a user's password?

1. Click on the name of the user whose password you'd like to reset. 2. On the user's details page, select the "Resend email to user" drop-down menu and click on the "password reset email" link next to their email address. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2018/12-0…

How do I change features for an individual group?

1. In the Groups tab of the Tenant Dashboard, choose a group. 2. On the group's details page, click on the "More" button and then select "Manage Features" from the drop-down list. ![][1] 3. Use the toggles to turn individual features on and off for this group only. Please note that some features cannot be controlle…

What is a course build?

A course build is the process by which the latest changes made to a course in BluePrint are synced to the web app (the application seen by end users). Even if changes are made and saved within BluePrint, they will not be visible by the end users until a course build is completed.

How do I sort users and search results by name, email address, ID, etc.?

1. You can sort search results in the Users, Groups, and Institutions tabs in the same way. For example, in the Users tab, use the arrows next to the “ID,” “Name,” and “Email" columns to sort results. ![][1] 2.You can sort these categories in ascending or descending order by using the arrows. ![][2] [1]: https:…

Why was my CSV rejected?

1. Make sure that your CSV follows all of the guidelines shown on the "Add Multiple" page in the Institution Admin dashboard--passwords should be eight or more characters, you should be using the first three columns, and the email, name, and password headings should all be written in lowercase letters. ![][1] 2. Mak…

What are the system requirements for the NCBE Study Aid Portal?

Give the user the following information: To use the NCBE Study Aid Portal, you'll need a stable internet connection on a device with the ability to run modern browsers easily. Google Chrome is our recommended browser, but Mozilla Firefox, Safari, and Internet Explorer (versions 10 and above) are all compatible as wel…

How do I view user reviews?

1. Go to the “Study Aids” tab. Once you have selected your desired study aid, select the “Reviews” tab. User reviews in full can be found at the bottom of the page. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2018/11-30/42eac7b7-24bc-4392-a905-bed624c846e5/How%20do%20I%20view%…

I uploaded users via CSV, but not all of them were added to NCBE Study Aid Portal. What should I do?

1. If the student or instructor’s email is already attached to an NCBE Study Aid Portal account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also make sure all user…

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