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Showing articles from b2b tag

How can I find out which group(s) a user is part of?

1. Go to the Tenant Dashboard and click into the "User Admin" section. 2. Find the user that you'd like to look up and click on their name. ![][1] 3. On the user's details page, you'll see all of the groups this user is part of and which role (instructor or student) they inhabit in that group. This information is …

Can I reactivate a deactivated user?

Yes! 1. On the desired user's details page, click on the grey "More" button on the right, then select "Activate" from the drop-down list. ![][1] [1]: http://hf-files-oregon.s3-us-west-2.amazonaws.com/hdpbenchprep_kb_attachments/2020/01-21/1bb6e32b-68bb-4910-87f9-c588567b11f7/activate.jpeg

I uploaded users via CSV, but not all of them were added to Springer ExamPrepConnect Portal. What should I do?

1. If the student or instructor’s email is already attached to an Springer ExamPrepConnect Portal account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also make sur…

How do I reset a user's password?

1. Click on the name of the user whose password you'd like to reset. 2. On the user's details page, select the "Resend email to user" drop-down menu and click on the "password reset email" link next to their email address. ![][1] [1]: http://hf-files-oregon.s3-us-west-2.amazonaws.com/hdpbenchprep_kb_attachments/…

How do I deactivate a user?

1. If you want the deactivated user not to show up in the Boost Dashboard, unassign that user from any group they're a member of. This can be done on the Institution Admin dashboard. Make sure to save the group after you unassign the user. 2. Go to the Tenant Dashboard and click on the User Admin tab. Find the user a…

What happens if Client Support uploads a user via a CSV, and that user was already in Springer ExamPrepConnect Portal for another course content? Does that original course get removed?

Users may have access to multiple courses and multiple contracts at any time. Adding a new course or contract to a user’s account will not revoke their access to other courses. Please note that, if an administrator uploads a CSV in Institution A (i.e. Level 3 of the hierarchy) that includes the account information of…

Can I reactivate a deactivated user?

Yes! 1. On the desired user's details page, click on the grey "More" button on the right, then select "Activate" from the drop-down list. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2020/02-21/9924c2ae-b71c-4e6d-a372-8c3d7f98c1f0/image.png

How can I find out which group(s) a user is part of?

1. Go to the Tenant Dashboard and click into the "User Admin" section. 2. Find the user that you'd like to look up and click on their name. ![][1] 3. On the user's details page, you'll see all of the groups this user is part of and which role (instructor or student) they inhabit in that group. This information is …

How can I find out which group(s) a user is part of?

1. Go to the Tenant Dashboard and click into the "Users" section. 2. Find the user that you'd like to look up and click on their name. ![][1] 3. On the user's details page, you'll see all of the groups this user is part of and which role (instructor or student) they inhabit in that group. This information is also …

I uploaded users via CSV, but not all of them were added. What should I do?

1. If the student or instructor’s email is already attached to an account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also make sure all user passwords have eight …

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