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Showing articles from b2b tag

How do I change features for an entire institution?

1. In the Institutions tab of the Tenant Dashboard, choose an institution. 2. On the institution's details page, click on the "More" button and then select "Manage Features" from the drop-down list. ![][1] 3. Use the toggles to turn individual features on and off for this institution only. Please note that some fea…

What happens if Client Support uploads a user via a CSV, and that user was already in PrepXL for another course content? Does that original course get removed?

Users may have access to multiple courses and multiple contracts at any time. Adding a new course or contract to a user’s account will not revoke their access to other courses. Please note that, if an administrator uploads a CSV in Institution A (i.e. Level 3 of the hierarchy) that includes the account information of…

I can't view my students' five most missed questions. What should I do?

Make sure that the student has used the course, particularly the section you're looking to review (Practice questions, Test questions, etc.). If a student has not entered the course or used the section you're looking at statistics for, the Boost Dashboard will not display any statistics for them.

How do I change features for an individual group?

1. In the Groups tab of the Tenant Dashboard, choose a group. 2. On the group's details page, click on the "More" button and then select "Manage Features" from the drop-down list. ![][1] 3. Use the toggles to turn individual features on and off for this group only. Please note that some features cannot be controlle…

How do I deactivate a user?

1. If you want the deactivated user not to show up in the Boost Dashboard, unassign that user from any group they're a member of. This can be done on the Institution Admin dashboard. Make sure to save the group after you unassign the user. 2. Go to the Tenant Dashboard and click on the User Admin tab. Find the user a…

I uploaded users via CSV, but not all of them were added to PrepXL. What should I do?

1. If the student or instructor’s email is already attached to a PrepXL account, you won’t be able to add them via CSV (We only allow users to create one account per email address). Type their email into the search engine of the Tenant Dashboard to check for this. 2. You should also make sure all user passwords have …

How do I get to a client’s Institution Admin dashboard from the Tenant dashboard?

1. In the Institutions tab of the Tenant Dashboard, find the institution you need to work on and click on its name. This should take you to the institution’s details page. 2. Click on the grey “More” button and then select “Manage Groups” from the drop-down list. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.…

How to set up a new Administrative Division

1. Create the Administrative Division. Go to the Administrative Divisions tab of the Tenant Dashboard and click on the “New Administrative Division” button. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2018/03-22/f22fdb4a-3583-4d09-9f92-20a974c56f2a/Admin%20Divisions.png

Can I reactivate a deactivated user?

Yes! 1. On the desired user's details page, click on the grey "More" button on the right, then select "Activate" from the drop-down list. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpbenchprep_kb_attachments/2018/03-22/f3470a6b-d6f0-404c-8edf-e192918e3500/Activation.png

How do I set up a new client hierarchy?

1. Log in to the Tenant Dashboard and go to the Districts tab and click on the "New District" button to create a new district (This is only if you want to utilize the Districts level within the hierarchy). ![][1] 2. Go to the Institutions tab and create a new institution. This time, be sure to link the institution t…

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