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Showing articles from course tag

How do I give an existing user access to more courses?

There are two methods a Multi-level User Management admin can use to add one or more new courses to an existing user’s account. The first is to use a bulk CSV upload (recommended if multiple users need course access), and the second is using the “Assign Contract” button in each student’s individual page (recommended f…

How do I view which students have completed their course?

1. Go to the Boost Dashboard. Once there, go to the "Student Reports" tab. ![][1] 2. If the user is an institution supervisor, the "Student Reports" tab will list every student in the institution. If the user is an instructor, this tab will list only those students in the instructor's groups. The "Avg. Progress" co…

What happens if Client Support uploads a user via a CSV, and that user was already loaded onto the platform with access to another course? Does that original course get removed?

Users may have access to multiple courses and multiple contracts at any time. Adding a new course or contract to a user’s account will not revoke their access to other courses. Please note that, if an administrator uploads a CSV in Institution A (i.e. Level 3 of the hierarchy) that includes the account information of…

I think I found a mistake in my course. What should I do?

Tell the user to follow these steps: 1. Make sure you're using the web app. You cannot currently report errors on a mobile device. 2. Under each question, there is a small, grey link that reads "Report Content Errors." Click on this link to pull up a small error reporting form. ![][1] 3. Fill out the form, includ…

I'm experiencing loading issues with my course. What should I do?

Tell the user to follow these steps: 1. Make sure you’re using BenchPrep on Safari, Google Chrome, Firefox, or Internet Explorer (versions 10 and above only). 2. If the problem persists, click on the person icon in the upper-right-hand corner. ![][1] 3. Select “Help” from the drop-down list, and click the link pro…

How do I edit a course name in Blueprint?

1. If you are already in the course you wish to edit, select the "Course Properties" tab from the Utilities section to the left. ![][1] 2. Once you have the Course Properties open for your selected course, select the "Edit Marketing Info" tab on the top right corner. ![][2] 3. You will then be brought to the "Edit…

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