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Showing articles from helpdesk tag

How do I use the priority system to classify my Helpdesk ticket?

BenchPrep uses a four-tier system to classify and prioritize Helpdesk tickets. Correctly classifying tickets ensures they are answered and handled appropriately. A **Priority 1** issue is a major issue that affects all users. Examples include unexpected site downtime or the studyaids.ncbex.org/login URL returning a 5…

How do I use the priority system to classify my Helpdesk ticket?

BenchPrep uses a four-tier system to classify and prioritize Helpdesk tickets. Correctly classifying tickets ensures they are answered and handled appropriately. A **Priority 1** issue is a major issue that affects all users. Examples include unexpected site downtime or the etesting.c2educate.com/login URL returning …

How do I use the priority system to classify my Helpdesk ticket?

BenchPrep uses a four-tier system to classify and prioritize Helpdesk tickets. Correctly classifying tickets ensures they are answered and handled appropriately. A **Priority 1** issue is a major issue that affects all users. Examples include unexpected site downtime or the platform login page URL is returning a 500 …

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