This issue can be solved by the user clearing their browser's local storage. Tell the user to follow these steps: 

1. End the study question session and return to the Study Questions dashboard. Click on the person icon in the upper-right-hand corner.

 ​​​​​2. Select “Help” from the drop-down list, and click on the link provided under “A portion of my course is not loading, what should I do?”

​​​​​​​